Terms & Conditions

All content of this website is exclusively offered for adults at least 18 yrs of age. Vienna’s Secret does not directly offer any services but acts as an intermediary and administrator between our principals and their clients. Vienna’s Secret, therefore, does not accept any responsibility or guarantee for any offers or statement made in any of the ‘advertisements’. This is equally true for any hyperlinks offered on the Vienna’s Secret website. Vienna’s Secret does not have any influence on the contents and functionality of the websites linked to and therefore cannot be held responsible for anything said or offered on these websites. If anything not compliant with the law on any of the websites linked to is brought to the attention of Vienna’s Secret, where we will not hesitate and take down the hyperlink in question. All information published on the Vienna’s Secret website appears exactly as intended by our principals.

Switchboard

All information and communication by our switchboard is explicitly given on behalf of the respective principal and is to be understood as if given by her/himself.

Fake Bookings

Vienna’s Secret explicitly distances itself from a ‘fake booking’-practice used by some clients and competitors to harm the agency and its principals. We will use all possible legal (civil and criminal) tools to pursue such practice.

Services

Vienna’s Secret guarantees that only the escort(s) booked by the client on the phone or by email as seen on the website will come to the date. Under normal circumstances and depending on the traffic the escort will be with the client within 45 minutes (within Vienna) if no specific time had been agreed on. If certain unforeseen delays occur the switchboard will notify the client, if possible. Vienna’s Secret is only acting as an intermediary between the client and the escort as the principal. Every service of the escort is up to a private agreement between the client and the escort on-site. Vienna’s Secret has no influence over the services offered by the escort. With all booking at Vienna’s Secret, the clients agree not to ask for any service that violates the law, is against public policy, or is morally reprehensible. Vienna’s Secret reserves the right to exclude any client from future bookings that violate this agreement.

Reservations

We will be happy to take reservations a week or more in advance. Upon a down payment of 50 EURO – payable through our online credit card payment portal – we will block the time desired with the escort you’ve selected. Upon cancellation by the client of more than 48 hours before the reserved date, we will charge back the entire amount to the client’s credit card. With cancellations within 48 hours of the reserved date, the prepaid amount will be forfeited. When the date happens as planned the prepaid amount will be fully credited to the escort booking fee.

Confidentiality

Vienna’s Secret offers and expects full confidentiality. All members of the team are legally bound to keep all information confidential. Clients and escorts will also acknowledge the obligation to not engage in private and direct communications beyond the appointment set up through the agency. Every additional contact will be made through Vienna’s Secret.

Respect and Seriousness

Vienna’s Secret feels obligated to its escorts and clients in order to keep our good reputation. All escorts will treat you with respect and dignity, and in return expect the same from you. Vienna’s Secret and the escorts on our portal will always aim to offer the highest level of respect and only expect it in return.

Dress code

Unless the client does request a special dress our escorts will meet them wearing elegant and inconspicuous clothing. If you wish them to wear a special outfit, i.e. business dress, or especially sexy, our escorts will certainly be happy to fulfill these wishes.

Fees

The fee arises from the time spent together with each escort and is provided by the escort independently and taken personally. The escorts agreed on a price, is to be paid at the beginning of the meeting. Vienna’s Secret receives a commission of 40% Excl by the client.

We are available to deal with all matters relating to the booking and reservations daily between the hours of 14: 00 till 04: 00.

All information and details with respect to the services, and fees of the escort
take place with the client and are answered by the respective escort!

At the beginning of the meeting, payment must be made directly with your chosen escort and is to be paid in cash. For convenience please use denominations that are less than €500. You also have the possibility to book your escort with a credit card and cash card, but please make the transaction online or, announce this in our call center.

All agreed fees shall apply only for the respective job and are gross price, inclusive statutory taxes. All additional costs during the mediation (such as entrance fees, meals, drinks, travel, hotel accommodation, etc.) are to be paid by the client and unless otherwise agreed, not part of the offered mediation contract.

At the beginning of the meeting, you will give the agreed fee in cash (euros) to the escort. The prolongation of the booking requires the payment of the extended period given an extension declaration and also an advance in cash for the escort.

The fee generally refers to one person. If you book two or more escorts, the fee for each escort must be paid individually. If more than one client will book one escort, the fee is multiplied by the number of booking customers.

Unused hours will NOT be refunded.

Conclusion of the Contract

A mediation is concluded by the concurrence of will and a relevant statement of the two contracting parties (escort agency and client).
An agreed booking is a legally binding contract.

Terms & Conditions for Travel

Vienna’s Secret charges a flat fee of € 25 for travels within Vienna. For locations outside of Vienna, an additional fee of € 0,50 for every kilometer counted from the city limits will have to be paid by the customer. In addition, we charge a ‘waiting fee’ for the driver of €5/hour starting with the second hour.

Payments

Vienna’s Secret accepts PAYPAL and CRYPTOCURRENCY made through a secure server provided by our payment provider. The amount charged will have to be agreed upon beforehand with the switchboard operator and/or by email, including a surcharge of 5% transaction fee for payment to cover additional costs. Vienna’s Secret does not store any personal data from the transaction and no information will be given to any third party.

Withdrawal from the contract – cancellation by the customer

In case of withdrawal from the contract (by telephone or electronic booking) up to a day before using our escort service, you do not incur any costs. Payments already made will be refunded.

If the contract (by telephone or electronic booking) is canceled within 24 hours prior to commencement of services, any pre-payment will remain as compensation to Vienna’s Secret, in the case of a subsequent purchase of our service this deposit will be deducted from the total fee. Should travel costs already have been incurred, these are non-refundable. Vienna’s Secret will endeavor, of course, to return unused airline and train tickets.

If there was no deposit on booking and the contract (by telephone or electronic booking) is canceled within 24 hours prior to commencement of the service, the customer is obliged in any case, to pay 30 percent of the booking value as compensation.

Cancellation by Vienna’s Secret

Vienna’s Secret aims to fulfill the agreed contractual service in good faith and to the complete satisfaction of the customer.

In the event that on reasonable grounds – illness, accident, important family impediments (illness or death of a relative) – the booked escort cannot keep the appointment, considering the circumstances, Vienna’s Secret will provide a replacement escort. The customer has the right to refuse this replacement. In this case, all claims on the actual performance are forfeited, which means that the customer can set up no claim to compensation from Vienna’s Secret, not even when, for example, airfare, room reservations, or other costs incurred.

Vienna’s Secret and every escort lady herself may withdraw from the service without prior notice if the provision of the service will be strongly disturbed by the customer. This covers cases such as intoxication by alcohol or drugs, violence, enforcement not agreed upon and a scruffy appearance. The same shall apply if anyone should behave in a manner which is gravely in breach of the contract. Especially if the meeting point or the agreed location of the service (hotel) is changed, without first consulting the agency if there is a delay of more than 30 minutes if the customer does not complete the required payments on time.

In these cases, the customer has no claims for damages towards Vienna’s Secret. Vienna’s Secret reserves the right, in the event that the customer has already paid a deposit, to retain that deposit as a substitute for its own expenses.

Vienna’s Secret is able, at any time, to cancel the contract on grounds of the hindrance of the service due to effects of force majeure. This right is also granted to the customer. Cases of force majeure include here, in particular strikes, natural disasters, etc.

Vienna’s Secret immediately returns the customer any performed payment, however, anyone is entitled to demand adequate compensation for the services that have already been provided or must still be provided.

Final provisions

Storage, communication, broadcast, and reproduction or transmission of the contents without written permission is prohibited. Infringement will be prosecuted promptly and with the utmost severity. For all contracts governed by Austrian law, place of jurisdiction is Vienna. With a booking, you confirm that you have read our terms and conditions and agree to them. Oral agreements on all points of these terms have no validity and cannot be accepted by us.

Complaints

All complaints about Vienna’s Secret principals, the switchboard operators, problems concerning the website, or any offers by Vienna’ Secret please send us an email and we will forward it to the owner or webmaster. (see LEGAL NOTICE or CONTACT).